Domestic abuse, intimate partner violence, homelessness, and related traumas are distressing and taxing experiences that can have long-lasting effects on anyone. Please reflect on your personal circumstances regarding your ability to work effectively in what can be a triggering and traumatic environment. Also, please reflect on your systems and habits of self-care; before we can be effective advocates for our clients, our agency, and our community, we must each first be advocates for ourselves. If you need a little more time and space for your own personal healing, we encourage you to honor yourself and to think about applying perhaps in the future. Otherwise, we look forward to hearing from you.

Client Advocate

Client Advocate – Wed-Sun 7 am-3 pm or Wed-Sun 3 pm-11 pm

Essential Duties and Responsibilities:

Provide excellent and consistent support services to residential clients. Manage a client caseload with a focus on advocacy and empowerment. Responsible for helping the Advocate Coordinator ensure all shifts are fully covered. Responsible for covering the agency phone or hotline during scheduling shifts. Adhere to agency policies as well as funder and grant requirements.

  • Provide supportive services on a weekly basis, or more often as needed, to clients in the form of advocacy, counseling, budgeting, and housing assistance, safety planning, and short and long-range goal planning; document all client meetings and groups, maintain client files to meet agency and funder requirements; provide appropriate support to other clients as needed
  • Answer hotline and client calls, assess client safety needs and provide them with resources
  • Coordinate service and safety plans with other direct service staff
  • Make client referrals and network with appropriate agencies
  • Participate in community activities and resource building opportunities with clients and for the agency
  • Attend all meetings and complete all forms and reports required by direct supervisor, funders, CEO or the Board
  • Other duties as assigned


Education and/or Work Experience Requirements:

Minimum of two years experience in social services. Experience with case management and working with homeless populations and/or victims of domestic violence.

  • Excellent verbal and written communication skills, including the ability to effectively communicate with clients, staff and community partners
  • Excellent organizational and life skills
  • Computer proficiency (MS Office – Word, Excel and Outlook)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service standard accepted practices
  • High school diploma or GED required; BSW preferred; MSW strongly preferred

Job Type: 2 full-time Client Advocate positions

Salary: $15.00 /hour

Schedule: Weekends required




Close Date: until the position is filled   Courage Connection is  EOE






Close Date: until the position is filled   Courage Connection is  EOE